Delete your MU:note account

This page explains how to delete your MU:note account and the records stored with it. If the app is installed, you can do it right in the app; if you have already removed the app, you can request deletion by email.

1. Delete in the app

Open Settings in the app.
Tap Delete account at the very bottom.
Confirm twice in the dialogs, and the account is deleted right away.

Deletion cannot be undone. Even if you have already removed the app, you can install it again, sign in with the method you used to sign up (Kakao, Apple or Google), and delete the account the same way.

2. Already removed the app — request by email

Send an email to munote@oneumart.com with the subject "Account deletion request". Please include the two items below, and we will delete the account once we have checked.

The sign-in method you used to sign up (one of Kakao, Apple or Google)
The email of that account

We never ask for your password. Please do not put a password or card details in the email.

3. What is deleted

When you delete your account, the following is deleted immediately from our servers.

Practice records, reflections, notes and the piece list you typed
Today's practice goals, D-days and daily notes
Your profile, the details you entered at sign-up, and your consent records
Records of the encouragement notes ("a note from MU:note") generated for you
Friend relationships, display name, friend code, sharing settings, block and report records, and reactions you sent and received
Note balance, purchase history, owned items and what is worn, coupon redemptions
The device information used to send notifications and the delivery records
Service operation records of that account
If you signed up with Apple, the Sign in with Apple connection data (we also disconnect it)
The sign-in account itself

Notes and items disappear together with the account and cannot be restored. Deleting an account is not a refund. If you need a refund, please ask the place where you paid (Apple or Google).

4. What is kept

The minimum records needed to finish the deletion (the account number used to confirm the deletion was completed, and retry information if disconnecting Sign in with Apple failed) are kept separately, out of reach of regular users, and deleted within 180 days at the latest (the retry information is deleted as soon as the disconnection succeeds). Apple transaction numbers that have already been refunded (containing nothing that identifies a person) are kept so the same payment is not granted again.
In case a failure damages the data, we keep an encrypted backup copy on the operator's administrative device for 30 days; backups older than 30 days are deleted automatically. When you delete your account, the data is removed from the server immediately and disappears from the backups within 30 days at the latest.
Usage analytics are collected without your name or email. Guests are identified by a random per-install identifier; members are linked by their service account number. Deleting your account stops new collection immediately; to have already-collected analytics deleted, contact us below.
Payment records are kept by Apple and Google, who process the payments, each on their own.

5. Contact

Email munote@oneumart.com